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KMID : 1004620090150020023
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Clinical Nursing Research
2009 Volume.15 No. 2 p.23 ~ p.35
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The Degrees of Emotional Labor and the Its Related Factors among Clinical Nurses
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Cha Sun-Kyung
Shin Yi-Soo
Kim Kyung-Young
Lee Bo-Young
Ahn Su-Youn
Jang Hyang-Sun
Kwon Eun-Jung
Kim Duck-Hee
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Abstract
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Purpose: The objectives of this study were to investigate the degrees of emotional labor and the effects of Type A
personality, emotional expressiveness, job stress, and social support on the emotional labor among clinical nurses.
Methods: The subjects of this study were the clinical nurses working at the general hospital in Seoul. The subjects were selected by quota sampling in consideration of the length of employment and the working units. The self-reported questionnaires were administered to 286 clinical nurses and the data were analyzed with SPSS 12.0 software
Results: The level of emotional labor of the subjects was revealed moderate to high. Significant explanatory variables of the degrees of emotional labor included psychological job load, the lack of job autonomy, and role conflicts. These three variables demonstrated the explanatory power of 11.4% of the emotional labor.
Conclusion: The findings suggested that the intervention program intervening emotional labor should be developed in order to improve psychological job load, the job autonomy, and role conflicts among clinical nurses.
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KEYWORD
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Emotional labor, Nurses, Job stress
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